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Shipping and Handling
Our furniture is delivered Melbourne wide using ‘Move my stuff” and nationally by ‘Kent Moving & Storage’ direct to your door. Upon confirmation of your payment, most items will be manufactured then shipped within three weeks. Delivery time depends on your location, a notification email will be provided to you with full details of the delivery with the courier’s contact details and consignment note number.
All deliveries will take place during normal business hours Monday to Friday (9.00am – 5.00pm). Delivery times depend on volume on any given day, so it is not possible to provide exact time of delivery.
If you are not usually home during business hours, or are unable to accept delivery we suggest:-
- You have the item delivered directly to your place of work, or to a trusted neighbour/relative.
- Provide special instructions when ordering for a safe delivery place at your home or business (eg. The Garage will be unlocked, behind the front fence).
All deliveries are to your front door only. For heavy or bulky items you will need to provide assistance to the driver. If you require assistance moving furniture within your home/business and or help in assembling the furniture then please note this is an additional charge. We can arrange ‘silver service’ for you and are happy to quote for this service.